Privacy Policy
At Exotica Grove, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected and used. This Privacy Policy applies to all visitors, users and customers of exoticagrove.com, and covers all services, products and digital platforms operated by us.
By accessing or using our website or making any purchase, you agree to the practices described in this Privacy Policy and accept our Terms & Conditions.
Information We Collect
We collect only the information required to provide you with smooth shopping and support services, including:
Name
Phone number
Email address
Billing and shipping address
Order history and preferences
We do not store or view your debit/credit card or banking details. All payments are processed through secure payment gateways (Razorpay / Shopify Payments) that independently encrypt and store financial information under PCI-DSS compliance.
We may also collect non-personal data such as:
IP address
Browser details
Device information
Date/time of visit
Pages viewed and navigation pattern
This helps us improve website performance and customer experience.
How Your Information Is Used
Your data is used only to:
Process and deliver your orders
Communicate order updates and support responses
Personalize shopping experience and product recommendations
Improve website performance and detect security risks
Promotional emails or WhatsApp alerts are sent only with consent. You may opt out anytime.
Cookies & Tracking
Cookies help us:
Remember your login and cart
Improve browsing experience
Analyse traffic and website performance
You may disable cookies in your browser settings, but some features may not work properly.
Information Sharing
We respect your privacy and never sell or rent your personal information to any third party.
Information is shared only with:
Payment gateways
Hosting and technical service providers
Courier and logistics partners
All partners receive only the minimum information required to complete their responsibility, and are not allowed to use it for any other purpose.
We may disclose information if required by law, to prevent fraud, or to safeguard website security. Your data security is our top priority. Although no online system can claim 100% risk-free protection, we follow strict safeguards and continuously upgrade our system to minimise risk.
Data Protection and Security
We use multiple layers of security to protect your data.
Your financial information is transmitted using SSL encryption (Secure Socket Layer) and stored by the payment gateway using AES-256 encryption.
🔹 (In simple terms: your payment details are scrambled into unreadable code so nobody can access them.)
Exotica Grove and our hosting vendors take strong measures to prevent unauthorized access or misuse of personal data.
However, like all digital platforms, no online transmission can be guaranteed 100% risk-free. Even so, we continuously monitor and upgrade our systems to ensure maximum safety for our customers.
Public Posts & Reviews
If you post comments, reviews or upload content on our website or social channels, your username may be visible publicly.
Please avoid sharing phone numbers, addresses or confidential information in public posts.
Children’s Privacy
Our website is not designed for children under the age of 13.
We do not knowingly collect data from children. If such information is reported, we will delete it immediately.
Third-Party Websites
Our website may contain links to external sites. Their privacy practices are not controlled by Exotica Grove. We recommend reviewing the privacy policies of third-party platforms before sharing information with them.
Policy Updates
We may update this Privacy Policy occasionally to comply with new laws, security practices or business requirements.
If updated, the revised version will be posted on this page.
Continued use of our website confirms acceptance of the latest policy.
Contact Us
For any queries, clarifications or privacy concerns, please contact:
Exotica Grove – Privacy Support
Email: (enter official business email)
Contact / WhatsApp: (enter customer support number)
Commitment to Our Customers
Your trust means everything to us.
We promise to use your information responsibly, store it securely, and never misuse it.
Our goal is to ensure a safe and pleasant shopping experience every time you visit Exotica Grove.