Swastika Ananta Deepam

Shipping & Delivery Policy – Exotica Grove

At Exotica Grove, we take great care in preparing and shipping our plants and products so they reach customers in healthy condition. As plants are living items, proper packing and handling are essential. Delivery timelines may vary depending on location, logistics, and regulatory requirements.

Order Processing

Orders are typically processed and prepared for dispatch within 3–7 working days after order confirmation. In certain situations, preparation may take slightly longer due to plant availability, weather conditions, quarantine regulations, or special packing requirements needed for safe transport.

Shipping Within India

Delivery timelines within India depend on destination and courier availability.

Within Kerala: usually 3–7 working days after dispatch

Other Indian states: typically 10–15 working days

Remote or less accessible areas may require additional time for delivery.

International Shipping

International deliveries depend on customs procedures, plant import regulations, and shipping methods. Estimated delivery time is usually 3–5 weeks or longer depending on the destination country.

Some countries may require additional phytosanitary inspection or certification for plant shipments. This may involve official testing or verification by plant quarantine authorities, which could result in additional processing time or certification charges. Exotica Grove will assist in coordinating such procedures whenever required and appreciates customers’ patience in such situations.

Customers are responsible for ensuring that plant imports comply with the regulations of their respective country, including any applicable permits, duties, or quarantine requirements.

Shipping Method

Orders may be shipped through reliable courier partners, logistics providers, or cargo services depending on the size, weight, and destination of the package. Large or bulk orders may be transported through surface cargo or air cargo, which may require additional transit time.

Delivery Conditions

Orders will be delivered to the shipping address provided by the customer at the time of purchase. Customers are requested to ensure that all address and contact details are accurate.

If the recipient is unavailable at the time of delivery, the courier company may attempt re-delivery according to their policies.

Delivery Delays

While Exotica Grove ensures prompt dispatch, delivery timelines may occasionally be affected by factors beyond our control, including courier delays, weather conditions, transportation disruptions, government regulations, inspections, or customs clearance for international shipments. In such cases, customers are requested to allow reasonable additional time for delivery.

Failed Delivery

Exotica Grove cannot be held responsible for delivery failures due to incorrect address details, incorrect contact information, recipient unavailability, or refusal to accept the package. Re-shipping charges may apply in such cases.

Our Commitment

Every order from Exotica Grove is carefully packed to ensure plants travel safely. We strive to dispatch orders promptly and deliver them in the best possible condition, and we sincerely appreciate our customers’ understanding in the event of unavoidable shipping delays.